Rights & Disputes Letters
When a company ignores you, a formal letter is often what gets a reply. Choose the letter for your problem, answer a few questions, and we print it and post it by Royal Mail.
Choose Your Letter- Printed and posted by Royal Mail
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Write your own letter in our online editor, or upload a PDF you have already written. We print it and post it by Royal Mail from £2.49.
Choose Your Letter
Faulty Product Complaint
Ask for a repair, replacement or refund for faulty goods under the Consumer Rights Act 2015.
Refusing Refund Letter
Challenge a retailer that refuses a refund you are entitled to.
Missing Delivery Complaint
Claim a refund or replacement for an order that never arrived.
Warranty Claim Letter
Hold a retailer or manufacturer to a warranty and your statutory rights.
Subscription Cancellation Letter
Cancel a subscription in writing and claim back charges taken after you cancelled.
Incorrect Bill Dispute
Dispute a wrong bill from an energy, water, phone or broadband provider.
Poor Service Complaint
Complain about a service that was not carried out with reasonable care and skill.
Flight Delay Compensation
Claim up to £520 per passenger for a delayed or cancelled flight under UK261.
Debt Collection Dispute
Dispute a debt, ask for proof of what is owed or stop unfair collection.
Eviction Notice Response
Reply in writing to a Section 8 notice, a retaliatory eviction or an old Section 21 notice.
Tenancy Deposit Dispute
Get your deposit back from a landlord who is keeping it unfairly.
Repair Request or Complaint to Your Landlord
Ask for repairs, report damp and mould under Awaab's Law, complain, or take it to the Housing Ombudsman.
Letters to Your Landlord
Give notice to end your tenancy, reply to a rent increase, ask to keep a pet, stop harassment or get your holding deposit back.
Letter to Bailiffs
Pause enforcement, offer a payment plan, challenge fees or complain about a bailiff visit.
County Court Judgment (CCJ) Letter
Ask the court to remove or mark a paid CCJ, ask the claimant to agree to set it aside, or offer payments.
DWP Mandatory Reconsideration
Ask DWP to look again at a PIP, DLA, ESA, Universal Credit or other benefit decision, or ask DWP Debt Management for lower overpayment repayments.
Voluntary Termination Letter
End a hire purchase or PCP car finance agreement early and hand the car back under section 99 of the Consumer Credit Act 1974.
Why a Formal Letter Gets Results
When a retailer ignores you, a delivery goes missing or a company refuses a refund you are entitled to, a formal letter changes the conversation. It arrives on paper, cites the law, sets a deadline and says what you will do next.
Each letter here is built on UK consumer law, including the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013 and the rules for energy, telecoms and financial services. You answer a few questions and the letter is written for you.
A phone call leaves no record. A posted letter is dated proof that you raised the problem properly and gave the company time to put it right. If you later go to an ombudsman or the small claims court, that letter shows you followed the right steps.
Frequently Asked Questions
A formal letter that cites the right law and is posted by Royal Mail is much harder to ignore than a phone call or an email. It creates a dated paper trail and shows you are ready to take the matter further. Many disputes are settled at this stage, without Trading Standards, an ombudsman or the small claims court.
Ready to Send Your Letter?
Pick a template, answer a few questions and check the finished letter. We print it and post it by Royal Mail from £2.79.
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