PostRight - Professional Complaint Letters

Missing Delivery Complaint Letter

When to Use This Letter

Under the Consumer Rights Act 2015, the retailer — not the courier — is responsible for ensuring your goods are delivered. If your parcel has not arrived, has been left in an unsafe location, or has been marked as delivered when it hasn't, you can hold the retailer accountable. This letter formally notifies the retailer of the missing delivery and requests a replacement or full refund.

What You'll Need

  • The retailer's name and address
  • Your order number and the expected delivery date
  • The courier or delivery service used (if known)
  • Any tracking number or delivery confirmation reference
  • What you would like as a resolution (resend the item or issue a refund)

How It Works

  1. 1Answer a few simple questions about your situation
  2. 2We generate a professional letter using your answers
  3. 3Your letter is printed and posted via Royal Mail — from just £1.99

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UK Legal Compliant
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Professional Format
Tracked Delivery
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Related Templates

Faulty Product ComplaintAssert your rights for defective goods.Retailer Refusing RefundChallenge an unfair refusal to refund.Formal Complaint LetterEscalate an unresolved complaint to senior management.Letter Before ActionFormal pre-legal notice before court proceedings.