Which Ombudsman Do I Complain To?
An ombudsman is a free, independent service that looks at your complaint when a business or public body has not put things right. Most ask you to complain to the business in writing first. Find the right scheme below, and we print and post your complaint letter for you by Royal Mail.
From £2.49 including printing and postage
- No printer or Post Office trip
- See the finished letter before you pay
- Order by 2.30pm for same-day posting
Energy, Phone and Water
Energy Ombudsman
Gas and electricity suppliers, heat networks and Green Deal providers that are members.Read the guideCommunications Ombudsman
Mobile, broadband, landline and pay TV providers that are members.CISAS
Phone and broadband providers that use CISAS instead of the Communications Ombudsman.Consumer Council for Water
Water bills and service in England and Wales, once the water company has replied.Money, Legal and Pensions
Financial Ombudsman Service
Banks, insurers, lenders and other financial businesses.Read the guideLegal Ombudsman
Solicitors, barristers, licensed conveyancers and other regulated lawyers.The Pensions Ombudsman
How workplace and personal pension schemes are run. Not the State Pension.Housing and Property
Housing Ombudsman
Social housing landlords that are members of its scheme.The Property Ombudsman
Letting agents, estate agents and other property businesses registered with it.Property Redress
Property agents and other property professionals that are members.Public Services, Travel and Motoring
Public Service Ombudsman
UK government departments and the NHS in England.Read the guideLocal Government and Social Care Ombudsman
Councils and adult social care in England.Rail Ombudsman
Train companies in England, Wales and Scotland that are members.The Motor Ombudsman
Garages and car dealers accredited to its codes of practice.Checked against each scheme's own website on 18 October 2026.
How Complaining to an Ombudsman Works
- 1Complain to the business firstWrite to the business or public body, say what went wrong and what you want it to do, and keep a copy. A tracked letter shows the date it arrived.
- 2Wait for its final responseMany schemes give the business 8 weeks to reply, or 6 weeks for phone and broadband complaints. A deadlock letter, saying it will not do any more, can let you go sooner.
- 3Take it to the ombudsmanMost schemes give you 12 months from the final response. Check the scheme's own time limit, as some are shorter.
Why Send It With PostRight
Proof It Arrived
Choose Tracked 24 and you can see when your letter was delivered, with a photo on delivery. Useful when a deadline or reply time counts from the day it arrives.
No Printer, Envelope or Stamp
Type your letter or upload a PDF on any device. We print it, put it in the envelope and post it.
Posted Today
Order by 2.30pm on a working day and we post it the same day by Royal Mail.
Frequently Asked Questions
A free, independent service that looks at complaints about businesses or public bodies, when they have not put things right. Most only cover businesses that are members of their scheme.
Start with your complaint letter.
Write or upload your letter, choose your service at checkout, and we print it and post it by Royal Mail.
Write Your Complaint Letter