About This Letter
If a retailer is refusing to give you a refund you're legally entitled to, you don't have to accept it. Under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have clearly defined rights to a refund in a range of circumstances, including faulty goods, items not as described, and purchases made online within the cooling-off period.
Retailers sometimes hide behind their own store policies or claim that items are 'non-refundable'. In many cases, these policies are unlawful or do not override your statutory rights. A formal letter that references the correct legislation puts the retailer on notice that you know your rights and are prepared to take further action.
PostRight creates a firm, professionally worded letter tailored to your refund dispute, citing the relevant legislation and setting a clear deadline for the retailer to respond. Your letter is printed and posted via Royal Mail, ensuring it arrives as a formal document.
Send This Letter
- Guided step by step in the letter builder
- See the finished letter before you pay
- Printed and posted by Royal Mail
- Tracked delivery available
From £2.79, including printing and Royal Mail postage. Nothing to add.