Refusing Refund Letter
Challenge an unfair refusal to refund — cite the Consumer Rights Act 2015 and demand the refund you're legally entitled to.
Write My Letter Now →If a retailer is refusing to give you a refund you're legally entitled to, you don't have to accept it. Under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have clearly defined rights to a refund in a range of circumstances — including faulty goods, items not as described, and purchases made online within the cooling-off period.
Retailers sometimes hide behind their own store policies or claim that items are 'non-refundable'. In many cases, these policies are unlawful or do not override your statutory rights. A formal letter that references the correct legislation puts the retailer on notice that you know your rights and are prepared to take further action.
PostRight creates a firm, professionally worded letter tailored to your refund dispute, citing the relevant legislation and setting a clear deadline for the retailer to respond. Your letter is printed and posted via Royal Mail First Class, ensuring it arrives as a formal document.
What's included in your letter
- ✓Clear statement of the refund you are owed and why
- ✓Reference to the Consumer Rights Act 2015 and applicable regulations
- ✓Challenge to any unlawful 'no refund' policy
- ✓Specific deadline for the retailer to issue the refund
- ✓Notice of escalation to Trading Standards or small claims court if ignored
Legal basis: Consumer Rights Act 2015 / Consumer Contracts Regulations 2013
Frequently Asked Questions
Ready to send your letter?
PostRight prints and posts your letter via Royal Mail First Class — no printing, no stamps, no hassle.
Start Your Letter Now →From £1.99 · Printed & posted by Royal Mail