Faulty Product Complaint Letter
Assert your rights under the Consumer Rights Act 2015 — demand repair, replacement, or a full refund for defective goods.
Write My Letter Now →Under the Consumer Rights Act 2015, goods sold in the UK must be of satisfactory quality, fit for purpose, and as described. If a product you purchased is faulty, breaks down prematurely, or fails to meet these standards, you have a clear legal right to demand a remedy — whether that's a repair, a like-for-like replacement, or a full refund.
Many retailers attempt to deflect faulty product complaints by blaming the manufacturer, citing their own returns policy, or simply ignoring correspondence. A formal written complaint letter that references the correct legislation changes the dynamic entirely. It signals that you understand your rights and are prepared to escalate.
PostRight generates a professionally worded faulty product complaint letter tailored to your situation, citing the Consumer Rights Act 2015 and the specific remedy you're seeking. Your letter is printed on quality paper and posted via Royal Mail First Class — arriving as a formal document that demands to be taken seriously.
What's included in your letter
- ✓Clear statement of the defect and when it was discovered
- ✓Reference to your rights under the Consumer Rights Act 2015
- ✓Specific remedy demanded — repair, replacement, or refund
- ✓Deadline for the retailer to respond (typically 14 days)
- ✓Notice that you may escalate to Trading Standards or small claims court
Legal basis: Consumer Rights Act 2015
Frequently Asked Questions
Ready to send your letter?
PostRight prints and posts your letter via Royal Mail First Class — no printing, no stamps, no hassle.
Start Your Letter Now →From £1.99 · Printed & posted by Royal Mail