Poor Service Complaint Letter
Formally complain about substandard services under the Consumer Rights Act 2015 — demand remediation or compensation.
Write My Letter Now →Under the Consumer Rights Act 2015, services must be performed with reasonable care and skill, within a reasonable time, and at a reasonable price. If a trader has provided a service that falls short of these standards — whether it's a tradesperson, a professional service, or a business providing ongoing services — you have a legal right to demand remediation or a price reduction.
Poor service complaints are often dismissed or met with excuses. A formal written complaint that references sections 49 to 54 of the Consumer Rights Act 2015 makes clear that you understand your statutory rights and are prepared to pursue the matter through the courts or an ombudsman if necessary.
PostRight generates a professionally worded poor service complaint letter tailored to your situation, citing the relevant sections of the Consumer Rights Act 2015 and the specific remedy you're seeking. Your letter is printed and posted via Royal Mail First Class.
What's included in your letter
- ✓Clear description of the service provided and how it fell short
- ✓Reference to sections 49–54 of the Consumer Rights Act 2015
- ✓Demand for repeat performance, price reduction, or refund
- ✓Specific deadline for the trader to respond and remedy the situation
- ✓Notice of escalation to the relevant ombudsman or Trading Standards
Legal basis: Consumer Rights Act 2015 (s.49–s.54)
Frequently Asked Questions
Ready to send your letter?
PostRight prints and posts your letter via Royal Mail First Class — no printing, no stamps, no hassle.
Start Your Letter Now →From £1.99 · Printed & posted by Royal Mail