Frequently Asked Questions

Companies are increasingly removing email addresses and online complaint forms, pushing customers toward chatbots and phone queues designed to wear you down. A physical letter is different. It creates a paper trail, carries legal weight, and signals you are serious. Many companies have dedicated teams for written correspondence that are empowered to actually resolve complaints — unlike frontline customer service.

Yes. A formally worded letter sent via Royal Mail demonstrates intent and commitment in a way an email never can. It also starts the clock on response deadlines, which matters if you later need to escalate to an ombudsman or take the matter to small claims court.

If the company does not respond within your stated deadline, PostRight will follow up with you by email to ask if the matter was resolved. If not, we make it easy to send a follow-up escalation letter — either a Letter Before Action (the step before small claims court) or a Formal Complaint Escalation to senior management and the relevant ombudsman.

For many dispute types, yes. A posted letter provides proof of delivery (especially with Signed For or Special Delivery), gives you a clear timestamp, and is the format expected by ombudsman services and courts if a dispute escalates. PostRight is not a law firm, but our letters are drafted to reference the relevant UK consumer legislation for your dispute type.

PostRight generates professionally worded complaint letters and physically posts them to the recipient via Royal Mail. You fill in a short questionnaire, preview your letter, pay, and we handle the printing and posting.

No. You can complete the entire process as a guest. Creating an account lets you track your orders and access your letter history.

Our letters are professionally drafted and reference relevant UK consumer law, but PostRight is not a law firm and does not provide legal advice. For complex legal matters we recommend consulting a solicitor.

Yes. You can preview the full letter before you commit to paying.

Yes. If you already have a letter written, use the Upload Letter option and we'll print and post it for you.

We currently have 12 complaint letter templates covering the most common consumer disputes.

Letters are printed and posted via Royal Mail by our print partner.

Standard Second Class (£1.99), Signed For (£6.99), and Special Delivery (£17.99).

Orders placed before 5pm are typically dispatched the same working day.

Signed For and Special Delivery orders include Royal Mail tracking. Standard Second Class does not.

From £1.99 for a standard single-page letter. See our pricing on the homepage.

PostRight is not VAT registered. All prices shown are the total price with no VAT to add.

We accept all major credit and debit cards via Stripe. Your payment details are never stored by PostRight.

Once your letter has been submitted for printing it cannot be cancelled or refunded as it enters the physical dispatch process immediately.

Yes. Your letter content is used only to generate and post your letter. We do not share your personal data with third parties except our print partner and payment processor. See our Privacy Policy for full details.

We retain order data for 6 months, after which it is deleted. See our Privacy Policy for full details.