Frequently Asked Questions

Companies are increasingly removing email addresses and online complaint forms, pushing customers toward chatbots and phone queues designed to wear you down. A physical letter is different. It creates a paper trail, carries legal weight, and signals you are serious. Many companies have dedicated teams for written correspondence that are empowered to actually resolve complaints — unlike frontline customer service.

Yes. A formally worded letter sent via Royal Mail demonstrates intent and commitment in a way an email never can. It also starts the clock on response deadlines, which matters if you later need to escalate to an ombudsman or take the matter to small claims court.

If the company does not respond within your stated deadline, PostRight will follow up with you by email to ask if the matter was resolved. If not, we make it easy to send a follow-up escalation letter — either a Letter Before Action (the step before small claims court) or a Formal Complaint Escalation to senior management and the relevant ombudsman.

For many dispute types, yes. A posted letter provides proof of delivery (especially with Signed For or Special Delivery), gives you a clear timestamp, and is the format expected by ombudsman services and courts if a dispute escalates. PostRight is not a law firm, but our letters are drafted to reference the relevant UK consumer legislation for your dispute type.

There are three ways to send a letter with PostRight: write your own letter from scratch in our editor and we format it professionally, upload your own PDF and we print and post it exactly as provided, or use one of our ready-made templates for common disputes.

No. You can complete the entire process as a guest. Creating an account lets you track your orders and access your letter history.

Yes. Use the Write Your Own Letter option to compose your letter directly in our editor. PostRight applies professional formatting — consistent fonts, spacing, and layout — so your letter arrives looking polished. You can preview the formatted result before paying.

PostRight accepts PDF files only. The maximum file size is 10MB and the maximum page count is 250 pages. If your document exceeds 250 pages, email info@postright.co.uk for a custom quote.

Yes. Your PDF is printed as provided — we do not reformat or alter the content. If you selected colour printing, it will be printed in colour. All printing is single-sided on 100gsm white A4 paper. To ensure the best result, embed all fonts in your PDF before uploading.

For black and white printing, the first page is included in the delivery price and each additional page costs £0.25. For colour printing, all pages are charged at £0.35 each (no free first page). The maximum is 250 pages per order. For example, a 5-page black and white letter on Standard delivery costs £2.49 + (4 × £0.25) = £3.49.

Once payment is confirmed, your letter is prepared and submitted to our print partner. It is printed and dispatched via Royal Mail. You will receive a confirmation email after payment and a dispatch notification with your tracking number (for tracked services) once the letter has been posted.

Contact us immediately at info@postright.co.uk. Letters are submitted for printing quickly after payment, so we cannot guarantee changes can be made. Once a letter has been submitted for printing, the order cannot be changed or cancelled, consistent with our refund policy.

Once your letter has been submitted for printing it cannot be cancelled or refunded, as it enters the physical dispatch process immediately. Please see our Refund Policy for full details.

Our letters are professionally drafted and reference relevant UK consumer law, but PostRight is not a law firm and does not provide legal advice. For complex legal matters we recommend consulting a solicitor.

Yes. You can preview the full letter before you commit to paying.

There are three ways to send a letter with PostRight: write your own letter from scratch in our editor and we format it professionally, upload your own PDF and we print and post it exactly as provided, or use one of our ready-made templates for common disputes.

We currently have 21 complaint and formal letter templates covering the most common consumer disputes — including faulty product complaints, flight delay compensation, data subject access requests, and letters before action.

Letters are printed and posted via Royal Mail by our print partner.

Standard Second Class (£2.49), Signed For (£6.99), Tracked 48 (£7.99), Tracked 24 (£8.99), and Special Delivery (£18.99).

Order before 2.30pm UK time on a working day (Monday to Friday, excluding bank holidays) and your letter is printed and dispatched the same day. Orders placed after 2.30pm, at weekends, or on bank holidays are dispatched the next working day.

Standard Second Class is not tracked. Signed For provides proof of delivery with a signature. Tracked 48 and Tracked 24 are fully tracked by Royal Mail. Special Delivery is fully tracked and guaranteed by Royal Mail to arrive the next working day by 1pm. For all tracked services, we email you the tracking number once Royal Mail's system updates, usually by 8pm on the day of dispatch.

From £2.49 for a standard single-page letter. The first page is included in the delivery price. Additional pages in black & white are £0.25 each; colour printing is £0.35 per page with all pages charged. See our pricing page for full details.

PostRight is not VAT registered. All prices shown are the total price with no VAT to add.

We accept all major credit and debit cards via Stripe. Your payment details are never stored by PostRight.

Yes, our standard service supports up to 250 pages per letter. For documents over 250 pages, email info@postright.co.uk for a custom quote.

Once your letter has been submitted for printing it cannot be cancelled or refunded as it enters the physical dispatch process immediately. Please see our Refund Policy for full details.

Yes. Your letter content — whether written in our editor, uploaded as a PDF, or generated from a template — is transmitted securely, used only to print and post your letter, shared only with our print partner for printing and our payment processor for payment, and not used for any other purpose. See our Privacy Policy for full details.

We retain order data for 6 years, after which it is deleted. See our Privacy Policy for full details.

Under the Consumer Rights Act 2015, you have the right to a repair, replacement, or refund for faulty goods. Our Faulty Product Complaint Letter references the correct legislation and demands a remedy within 14 days. If the retailer is also refusing a refund, see our Retailer Refusing Refund Letter.

Yes. Under UK Regulation 261/2004, you may be entitled to up to £520 per person for flights delayed by more than 3 hours. Our Flight Delay Compensation Letter cites the correct regulation and the specific compensation tier applicable to your flight.

A Letter Before Action is a formal pre-legal notice sent before commencing small claims court proceedings. Under the Civil Procedure Rules Pre-Action Protocol, courts expect parties to attempt resolution before litigation. It is the most effective escalation tool available to individuals and small businesses.

You can submit a Data Subject Access Request (DSAR) under UK GDPR and the Data Protection Act 2018. Organisations must respond within one calendar month. Our Data Subject Access Request Letter cites UK GDPR Article 15 and the statutory deadline.

Yes. PostRight handles all types of formal letters — not just complaints. You can write to your MP at the House of Commons, or write to someone in prison at any HMP prison in England and Wales.