Frequently Asked Questions

Companies are increasingly removing email addresses and online complaint forms, pushing customers toward chatbots and phone queues designed to wear you down. A physical letter is different. It creates a paper trail, carries legal weight, and signals you are serious. Many companies have dedicated teams for written correspondence that are empowered to actually resolve complaints — unlike frontline customer service.

Yes. A formally worded letter sent via Royal Mail demonstrates intent and commitment in a way an email never can. It also starts the clock on response deadlines, which matters if you later need to escalate to an ombudsman or take the matter to small claims court.

If the company does not respond within your stated deadline, PostRight will follow up with you by email to ask if the matter was resolved. If not, we make it easy to send a follow-up escalation letter — either a Letter Before Action (the step before small claims court) or a Formal Complaint Escalation to senior management and the relevant ombudsman.

For many dispute types, yes. A posted letter provides proof of delivery (especially with Signed For or Special Delivery), gives you a clear timestamp, and is the format expected by ombudsman services and courts if a dispute escalates. PostRight is not a law firm, but our letters are drafted to reference the relevant UK consumer legislation for your dispute type.

PostRight generates professionally worded complaint letters and physically posts them to the recipient via Royal Mail. You fill in a short questionnaire, preview your letter, pay, and we handle the printing and posting.

No. You can complete the entire process as a guest. Creating an account lets you track your orders and access your letter history.

Our letters are professionally drafted and reference relevant UK consumer law, but PostRight is not a law firm and does not provide legal advice. For complex legal matters we recommend consulting a solicitor.

Yes. You can preview the full letter before you commit to paying.

Yes. If you already have a letter written, use the Upload Letter option and we'll print and post it for you.

We currently have 18 complaint and formal letter templates covering the most common consumer disputes — including faulty product complaints, flight delay compensation, data subject access requests, and letters before action.

Letters are printed and posted via Royal Mail by our print partner.

Standard Second Class (£1.99), Signed For (£6.99), and Special Delivery (£17.99).

Orders placed before 5pm are typically dispatched the same working day.

Signed For and Special Delivery orders include Royal Mail tracking. Standard Second Class does not.

From £1.99 for a standard single-page letter. See our pricing on the homepage.

PostRight is not VAT registered. All prices shown are the total price with no VAT to add.

We accept all major credit and debit cards via Stripe. Your payment details are never stored by PostRight.

Once your letter has been submitted for printing it cannot be cancelled or refunded as it enters the physical dispatch process immediately. Please see our Refund Policy for full details.

Yes. Your letter content is used only to generate and post your letter. We do not share your personal data with third parties except our print partner and payment processor. See our Privacy Policy for full details.

We retain order data for 6 years, after which it is deleted. See our Privacy Policy for full details.

Under the Consumer Rights Act 2015, you have the right to a repair, replacement, or refund for faulty goods. Our Faulty Product Complaint Letter references the correct legislation and demands a remedy within 14 days. If the retailer is also refusing a refund, see our Retailer Refusing Refund Letter.

Yes. Under UK Regulation 261/2004, you may be entitled to up to £520 per person for flights delayed by more than 3 hours. Our Flight Delay Compensation Letter cites the correct regulation and the specific compensation tier applicable to your flight.

A Letter Before Action is a formal pre-legal notice sent before commencing small claims court proceedings. Under the Civil Procedure Rules Pre-Action Protocol, courts expect parties to attempt resolution before litigation. It is the most effective escalation tool available to individuals and small businesses.

You can submit a Data Subject Access Request (DSAR) under UK GDPR and the Data Protection Act 2018. Organisations must respond within one calendar month. Our Data Subject Access Request Letter cites UK GDPR Article 15 and the statutory deadline.

Yes. PostRight handles all types of formal letters — not just complaints. You can write to your MP at the House of Commons, or write to someone in prison at any HMP prison in England and Wales.