Frequently Asked Questions

A letter gives you a clear, dated record of what you asked for and when. Some companies steer complaints into chat and phone queues, and a formal letter to their complaints or registered address is harder to overlook. With Signed For, Tracked or Special Delivery you also get proof that it arrived.

Not always, as many complaints can be made by email too. What a posted letter gives you is a dated copy and, with a tracked or signed service, proof of delivery, which helps if you later go to an ombudsman or to court. PostRight is not a law firm and does not give legal advice.

Wait until the deadline in your letter has passed, then escalate. You can send a Letter Before Action, the last step before a small claims court claim, or a formal complaint to the company's senior team, and then go to the relevant ombudsman if there is one.

PostRight prints and posts letters for you by Royal Mail. You can write your own letter in our editor, upload a PDF, or use one of our 22 ready-made letter templates, all from any computer, tablet or phone.

No. You can send a letter as a guest. If you create an account, you can see your orders and their tracking in one place.

Yes. You see the finished letter before you pay.

Yes. Type your letter in our editor and we lay it out neatly on A4. You can check how it looks before you pay.

PDF files up to 30MB and up to 250 pages. For anything longer, email info@postright.co.uk for a quote.

Yes. We print it as it is, single-sided on white A4, in black and white or colour, whichever you choose. For the best result, embed your fonts in the PDF.

In black and white, your first page is included and each extra page is 25p. In colour, every page is 35p. For example, a 5-page black and white letter by Standard post costs £3.49.

We email you to confirm your order, then print your letter and hand it to Royal Mail. For tracked services we email you the tracking number, usually by 8pm on the day it is posted.

Order before 2.30pm UK time on a working day (Monday to Friday, excluding bank holidays) and your letter is printed and dispatched the same day. Orders placed after 2.30pm, at weekends, or on bank holidays are dispatched the next working day.

Contact us straight away through our contact page or at info@postright.co.uk. Letters go to print soon after payment, so we cannot promise to change one, and once Royal Mail has collected it we cannot recall it.

Once your letter has gone to print it cannot be cancelled. If something goes wrong on our side, our Refund Policy explains what we do.

By Royal Mail. Our UK print partner prints your letter, puts it in a C5 windowed envelope and hands it to Royal Mail.

Standard (Second Class) £2.49, Priority (First Class) £4.49, Signed For £7.99, Tracked 48 £7.99, Tracked 24 £8.99 and Special Delivery £18.99.

Standard (Second Class) usually takes 2 to 3 working days and Priority (First Class) usually takes 1 to 2. Signed For and Tracked 48 usually take 2 to 3 working days, and Tracked 24 aims for the next working day. These are Royal Mail estimates. Special Delivery is guaranteed by 1pm the next working day.

Tracked 48, Tracked 24 and Special Delivery are tracked by Royal Mail, and we email you the tracking number, usually by 8pm on the day your letter is posted. Signed For gets a signature on delivery. Standard and Priority are not tracked.

If you sent it by a tracked service, you can open a claim on our Report a Missing Letter page once the waiting time has passed: 2 working days for Special Delivery, 5 for Tracked 24 and Tracked 48, and 7 for Signed For. For Standard and Priority, email info@postright.co.uk with your order reference.

No. We only post to UK addresses. If you live abroad, you can still use PostRight to send a letter to a UK address.

From £2.49 for a one-page letter by Second Class post, including printing, the envelope and postage. See our pricing page for every service.

Yes, 30p a letter when you use one of our templates, to keep each one up to date with UK law. Writing your own letter or uploading a PDF has no template fee.

PostRight is not VAT registered, so the price you see is the total, with no VAT to add.

By credit or debit card, through Stripe. PostRight does not store your card details.

Yes. We use your letter only to print and post it and to run your order, and we never sell your data. Our Privacy Policy lists the companies that help us do this, such as our print partner and Stripe.

Order details, including your letter, are kept for 6 years from the order date to meet UK tax and legal rules, then deleted.

Under the Consumer Rights Act 2015 you can ask for a repair, replacement or refund for faulty goods, and within 30 days of getting them you can usually reject them for a full refund. Our faulty product complaint letter sets this out for you.

Often, yes. Under UK261, if you reach your final destination 3 hours or more late, you may be owed up to £520 per person, depending on the distance and the cause of the delay. Our flight delay compensation letter cites the right rules for your flight.

It is a formal warning that you will start a court claim if the other side does not pay or put things right by a deadline. Courts expect you to try to settle a dispute before you sue, and this letter shows that you did.

Send a Subject Access Request under UK GDPR. The organisation must usually reply within one month, and can extend this by up to two more months for complex requests.

Yes. PostRight sends personal and formal letters too, not just complaints.