PostRight - Professional Complaint Letters

Flight Delay Compensation Letter

When to Use This Letter

Under EU Regulation 261/2004 (which continues to apply to UK departures under retained UK law), passengers are entitled to compensation of up to £520 per person for flight delays of three hours or more. This letter formally claims that compensation from the airline and sets out your legal entitlement. A written claim creates a clear record and is often required before escalating to the Civil Aviation Authority or CEDR.

What You'll Need

  • Your flight number and date of travel
  • The airline's name and registered address
  • Your booking reference or e-ticket number
  • The actual departure and arrival times (or the delay duration)
  • The names of all passengers claiming compensation

How It Works

  1. 1Answer a few simple questions about your situation
  2. 2We generate a professional letter using your answers
  3. 3Your letter is printed and posted via Royal Mail — from just £1.99

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