Refund Policy

1. No-Refund Policy Once Submitted to Print

PostRight operates a no-refund policy once a letter has been submitted to print. Fulfilment begins immediately upon submission, and the printing and postal process is initiated without delay. For this reason, we are unable to cancel or refund orders once they have entered the fulfilment pipeline.

By completing your order and confirming payment, you acknowledge and accept that fulfilment commences immediately and that your right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 does not apply once the service has begun with your express consent.

2. Technical Failures — Contact Us Within 48 Hours

If a technical error occurred and your letter was not sent due to a fault on our part, please contact us at info@postright.co.uk within 48 hours of placing your order.

Please include your order reference number and a description of the issue. We will investigate promptly and, where a technical failure is confirmed, we will either re-process your order or issue a refund at our discretion.

3. Refunds for Verified Fulfilment Failures

Refunds are issued at PostRight's discretion in cases of verified fulfilment failures — for example, where we are able to confirm that a letter was not printed or posted due to an error on our part or that of our fulfilment partner.

We do not issue refunds on the basis of dissatisfaction with the outcome of a letter, the recipient's response (or lack thereof), or any matter outside of our control relating to the content or delivery of the letter once it has been dispatched.

4. Your Statutory Rights

Nothing in this Refund Policy affects your statutory rights under UK consumer law, including your rights under the Consumer Rights Act 2015. If our service is not performed with reasonable care and skill, you may be entitled to a repeat performance or a price reduction.

If you believe your statutory rights have been affected, please contact us at info@postright.co.uk.

5. Contact Us

For any refund-related queries, please contact us:

PostRight Ltd
3rd Floor, 86-90 Paul Street
London, England
EC2A 4NE
Email: info@postright.co.uk