Missing Delivery Complaint Letter
Claim compensation for items that never arrived or went missing in transit — assert your rights under UK consumer law.
Write My Letter Now →When a parcel goes missing, the retailer — not the courier — is legally responsible for ensuring your order arrives. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the risk of loss or damage to goods remains with the seller until they are delivered to you. If your delivery never arrived, you are entitled to a full refund or replacement.
Many retailers try to pass the blame to the courier and ask you to raise a claim directly with them. This is not your legal obligation. Your contract is with the retailer, and they are responsible for resolving the issue. A formal complaint letter makes this clear and puts the retailer on notice.
PostRight generates a professionally worded missing delivery complaint letter citing the correct legislation, demanding a refund or replacement within a specified timeframe. Your letter is printed and posted via Royal Mail First Class.
What's included in your letter
- ✓Clear statement of the missing item and order details
- ✓Reference to the retailer's legal responsibility under the Consumer Contracts Regulations 2013
- ✓Demand for a full refund or replacement within 14 days
- ✓Rejection of any attempt to redirect you to the courier
- ✓Notice of escalation to Trading Standards or small claims court
Legal basis: Consumer Rights Act 2015 / Consumer Contracts Regulations 2013
Frequently Asked Questions
Ready to send your letter?
PostRight prints and posts your letter via Royal Mail First Class — no printing, no stamps, no hassle.
Start Your Letter Now →From £1.99 · Printed & posted by Royal Mail