PostRight - Professional Complaint Letters

Faulty Product Complaint Letter

When to Use This Letter

If you've bought a product that's faulty, broken, or not as described, you have rights under the Consumer Rights Act 2015. This letter formally notifies the retailer of the fault and requests a repair, replacement, or refund. Sending a formal letter creates a paper trail that strengthens your position if you need to escalate your complaint to Trading Standards or the Financial Ombudsman.

What You'll Need

  • The retailer's name and address
  • Your order or receipt number
  • A description of the fault or defect
  • The date you purchased the item and when you discovered the problem
  • What outcome you want (refund, repair, or replacement)

How It Works

  1. 1Answer a few simple questions about your situation
  2. 2We generate a professional letter using your answers
  3. 3Your letter is printed and posted via Royal Mail — from just £1.99

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Related Templates

Retailer Refusing RefundChallenge an unfair refusal to refund under consumer law.Warranty Claim LetterEnforce manufacturer or retailer warranty obligations.Formal Complaint LetterEscalate an unresolved complaint to senior management.Missing Delivery ComplaintClaim for items that never arrived or went missing.