Subscription Cancellation Letter

No. Under the Consumer Contracts Regulations 2013, once you have validly cancelled, the company must stop all charges and refund any payments taken after the cancellation date. If they continue charging, they are in breach of consumer law.

Deliberately making cancellation difficult, through hidden options, phone-only cancellation during limited hours, or simply not processing your request, is a practice increasingly scrutinised by the Competition and Markets Authority. A formal cancellation letter sent by post creates undeniable proof of your cancellation request.

For subscriptions purchased online or by phone, you have a 14-day cooling-off period under the Consumer Contracts Regulations 2013. After that, your cancellation rights depend on the terms of the contract. However, unfair contract terms that lock you in unreasonably may be challengeable under the Consumer Rights Act 2015.

Yes. Any charges taken after a proper cancellation request are unlawful under the Consumer Contracts Regulations 2013. Your PostRight letter will demand a refund of all post-cancellation charges and set a clear deadline for the company to respond.

This is exactly why a formal letter sent by Royal Mail is more effective than an email or an online cancellation form. A physical letter creates a dated record that is very difficult for a company to deny receiving. Upgrading to Tracked 24 or Signed For delivery adds further proof.

If the company ignores your letter, you can escalate to the Competition and Markets Authority, the relevant industry ombudsman, or the small claims court. Your PostRight letter will have stated the escalation path clearly, which strengthens your position if you need to take it further.