PostRight - Professional Complaint Letters

Refund Dispute Letter

When to Use This Letter

When a retailer refuses a refund you're legally entitled to, a formal dispute letter puts your case in writing and references the relevant legislation. The Consumer Rights Act 2015 gives you the right to a full refund within 30 days if goods are faulty, and the Consumer Contracts Regulations 2013 provide a 14-day cooling-off period for online purchases. This letter formally demands your refund and warns of further action if the matter is not resolved.

What You'll Need

  • The retailer's name and address
  • Your order number, receipt, or proof of purchase
  • The date of purchase and the date you requested the refund
  • The reason for the refund (fault, change of mind, not as described)
  • The amount you are claiming back

How It Works

  1. 1Answer a few simple questions about your situation
  2. 2We generate a professional letter using your answers
  3. 3Your letter is printed and posted via Royal Mail — from just £1.99

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Related Templates

Faulty Product ComplaintAssert your rights for defective goods.Formal Complaint LetterEscalate an unresolved complaint to senior management.Section 75 Credit Card ClaimClaim from your credit card provider when a retailer lets you down.Letter Before ActionFormal pre-legal notice before court proceedings.