PostRight - Professional Complaint Letters

Poor Service Complaint Letter

When to Use This Letter

Under the Consumer Rights Act 2015, services must be carried out with reasonable care and skill, within a reasonable time, and at a reasonable price. If a trader has failed to meet these standards, you are entitled to ask them to redo the work or, where that is not possible, to receive a price reduction. This letter formally records your dissatisfaction and sets out the remedy you expect.

What You'll Need

  • The trader's name, business name, and address
  • The date the service was carried out or agreed
  • A description of what was done poorly or left incomplete
  • Any quotes, invoices, or contracts you signed
  • The remedy you are seeking (redo the work, partial refund, etc.)

How It Works

  1. 1Answer a few simple questions about your situation
  2. 2We generate a professional letter using your answers
  3. 3Your letter is printed and posted via Royal Mail — from just £1.99

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Related Templates

Formal Complaint LetterEscalate an unresolved complaint to senior management.Letter Before ActionFormal pre-legal notice before court proceedings.Incorrect Bill DisputeChallenge incorrect charges on bills.Faulty Product ComplaintAssert your rights for defective goods.