Is there a general UKVI postal address?

GOV.UK gives no general postal address for UKVI enquiries. It uses phone lines and online forms instead.

How long do I have to complain to UKVI?

Complaints should be made no later than 3 months after the incident, unless there are exceptional circumstances.

Can I complain about a visa refusal?

Not through the complaints process. A refusal is challenged by administrative review or appeal.

How long does UKVI take to reply to a complaint?

It aims to reply within 20 working days, or within 12 weeks for serious professional misconduct.

UK Visas and Immigration (UKVI) Postal Address

Q: How do I get my personal information from UKVI?

Use UKVI's online form, or write to the Subject Access Request Unit (SARU), 2 Ruskin Square, Dingwall Road, Croydon, CR0 2WF, with a colour photocopy of your photo ID.

UKVI takes complaints and requests for your personal information by post at its Croydon office. Applications use their own forms. Find the right address below, then write your letter and we print it and post it for you by Royal Mail.

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Quick Answer

Complaints: CR0 2WF
Your personal information: CR0 2WF
Complaint time limit: 3 months
Reply aim: 20 working days

GOV.UK gives no general postal address for UKVI enquiries. For those, use its phone lines or online forms.

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UKVI Addresses

GOV.UK gives these postal addresses for UKVI complaints and personal information requests. Both are in Croydon.

Complaints

Complaints about UKVI's service.

Complaints AllocationCustomer Correspondence Hub4th Floor2 Ruskin SquareDingwall RoadCroydonCR0 2WF

Complain within 3 months of what happened, and include any reference numbers, such as your unique application number (UAN). UKVI only accepts complaints in English or Welsh.

Write to this address

Your personal information

Asking for a copy of the personal information UKVI holds about you.

Subject Access Request Unit (SARU)2 Ruskin SquareDingwall RoadCroydonCR0 2WF

UKVI prefers its online form. By post, include a clear colour photocopy of your photo ID, not the original. It replies within 1 month once it has your documents.

Write to this address

Independent Examiner of Complaints

If you are still unhappy after UKVI has reviewed your complaint.

Home OfficeOffice for the Independent Examiner of ComplaintsPO Box 6147SheffieldS2 9JD

Contact the Independent Examiner within 3 months of the review response, using its complaint form.

Addresses checked against GOV.UK on 18 October 2026.

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What Counts as a Complaint

Complaints are about UKVI's service. A visa refusal is not a complaint: it is challenged by administrative review or appeal. UKVI says complaints do not affect its decisions, and it will not answer progress enquiries sent as complaints.

How UKVI Complaints Work

UKVI aims to reply within 20 working days, or within 12 weeks for complaints about serious professional misconduct. If you are unhappy with the reply, you can ask for a review within one month, giving your reasons.

After the review, you can go to the Independent Examiner of Complaints within 3 months, and then ask your MP to refer your complaint to the Public Service Ombudsman. If you complain for someone else, include a signed letter of authority from them.

Applications Need Their Own Forms

Visa, settlement and citizenship applications use the right form or online service, not a letter. For example, citizenship for people with indefinite leave to remain uses form AN, and GOV.UK says applying by post takes longer than applying online.

More Ways to Send

HMRC Postal AddressAddresses for tax questions and complaints DVLA Postal AddressAddresses for licences, vehicles and complaints DWP and PIP Postal AddressAddresses for PIP, complaints and requests

Frequently Asked Questions

Complaints Allocation, Customer Correspondence Hub, 4th Floor, 2 Ruskin Square, Dingwall Road, Croydon, CR0 2WF.

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