Is the Land Registry still at PO Box 74, Gloucester?

No. That address is not on the current GOV.UK address page. Members of the public now use PO Box 7806, Bilston, WV1 9QR.

Can I change my name on the register by letter?

You need form AP1 and proof of the change of name. There is no fee for a name change after marriage or civil partnership.

Where do I send a data protection complaint?

Information Rights Team Trafalgar House, 1 Bedford Park, Croydon, CR0 2AQ. You can also email or use the online form.

How do I complain to HM Land Registry?

Use its online complaint form or phone. It aims to give a full response within 20 working days.

HM Land Registry Postal Address

HM Land Registry now takes post from members of the public at its Citizen Centre in Bilston, not Gloucester. Find the right address below, then write your letter and we print it and post it for you by Royal Mail.

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Quick Answer

Members of the public: WV1 9QR
Business customers: WV1 9QN
Data protection complaints: CR0 2AQ
Phone: 0300 006 0411

The old Gloucester Citizen Centre address, PO Box 74, GL14 9BB, is no longer on GOV.UK.

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Land Registry Addresses

GOV.UK asks you to use these standard addresses, unless HM Land Registry has told you to use a different one.

Members of the public

Applications and letters from members of the public.

HM Land RegistryCitizen CentrePO Box 7806BilstonWV1 9QR

Changes to the register, such as a name change after marriage, need the right form, for example an AP1, with evidence.

Write to this address

Business customers

Applications from business customers sent by Royal Mail.

HM Land RegistryYour closest office namePO Box 7803BilstonWV1 9QN

Put the name of your closest HM Land Registry office on the second line. The DX address is HM Land Registry, DX 427301, BILSTON 3.

Data protection complaints

Complaints about how HM Land Registry has handled your personal data.

Information Rights Team Trafalgar House1 Bedford ParkCroydonCR0 2AQUnited Kingdom

HM Land Registry aims to acknowledge within 5 working days and respond within 20 working days. You can then go to the ICO.

Write to this address

Land Charges and bankruptcy

Land Charges searches and applications. Bankruptcy matters use the same PO Box, addressed to the HM Land Registry Bankruptcy Unit.

Land Charges DepartmentPO Box 292PlymouthPL1 9JG

Addresses checked against GOV.UK on 18 October 2026.

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The Citizen Centre Has Moved to Bilston

Older guides give the Citizen Centre address as PO Box 74 in Gloucester. The current GOV.UK address page, last updated on 13 November 2025, gives PO Box 7806, Bilston, WV1 9QR for members of the public.

Forms, Not Letters

Most changes to the register need an HM Land Registry form, such as AP1 to change the register, TR1 for a transfer or OC1 for official copies. Check whether a fee is needed before you send a form.

General Enquiries and Complaints

For general enquiries, HM Land Registry offers an online contact form and phone lines: 0300 006 0411 in English and 0300 006 0422 in Welsh, Monday to Friday, 8am to 4.30pm.

General complaints are made through its online form or by phone. It aims to reply in full within 20 working days. After two stages you can go to the Independent Complaints Reviewer, and then ask your MP to refer your complaint to the Public Service Ombudsman.

More Ways to Send

HMRC Postal AddressAddresses for tax questions and complaints DVLA Postal AddressAddresses for licences, vehicles and complaints DWP and PIP Postal AddressAddresses for PIP, complaints and requests

Frequently Asked Questions

HM Land Registry, Citizen Centre, PO Box 7806, Bilston, WV1 9QR.

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