How do I make a SORN by post?

By post, a SORN is made on form V890, sent to DVLA, Swansea, SA99 1AR.

Can PostRight send my licence or log book?

No. We print your letter and post it, so we cannot send your licence, your log book, a form with a fee or original documents. Post those yourself.

How long does DVLA take to reply?

DVLA aims to reply to complaints within 10 working days. For postal applications, it asks you to allow 4 weeks before contacting it.

DVLA Postal Address for Letters

Q: Can I tell DVLA I sold my car by letter?

Yes, if you do not have the V5C log book. Write to DVLA, Swansea, SA99 1BA with your name and address, the registration number, make and model, the exact date of sale, and the new keeper's name and address.

Q: How do I complain to DVLA by post?

Write to Complaints Team, DVLA, Swansea, SA6 7JL. Include your full name, address and date of birth, your driver number or vehicle registration, and any DVLA reference number.

DVLA uses a different Swansea address for licences, vehicles, medical questions and complaints. Find the right one below, then write your letter and we print it and post it for you by Royal Mail.

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Quick Answer

Licence enquiries: SA6 7JL
Vehicles, tax and SORN: SA99 1AR
Medical enquiries: SA99 1TU
Sold a vehicle, no log book: SA99 1BA
Complaints: SA6 7JL

Full addresses are below. All DVLA addresses are in Swansea.

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Addresses for Letters

DVLA accepts letters at these addresses. If DVLA has written to you, use the address on its letter.

Driving licence enquiries

Questions about your driving licence or a licence application.

Drivers Customer ServicesDVLASwanseaSA6 7JL

Write to this address

Vehicle, tax and SORN enquiries

Questions about vehicle registration, your V5C log book, vehicle tax or SORN.

Vehicle Customer ServicesDVLASwanseaSA99 1AR

If your log book has not arrived 4 weeks after a postal application, DVLA asks you to contact it.

Write to this address

Sold a vehicle without the log book

Telling DVLA you sold or transferred a vehicle when you do not have the V5C.

DVLASwanseaSA99 1BA

Include your name and address, the registration number, make and model, the exact date of sale, and the new keeper's or motor trader's name and address.

Write to this address

Medical enquiries

Questions about driving with a medical condition.

Drivers' Medical EnquiriesDVLASwanseaSA99 1TU

Write to this address

Further medical evidence

Sending more medical evidence after DVLA has made a decision.

DM Further EvidenceDMI SupportD5DVLASA99 1DL

Quote the reference number from your decision letter.

Write to this address

Complaints

Complaints about DVLA's service.

Complaints TeamDVLASwanseaSA6 7JL

Include your full name, address and date of birth, your driver number or vehicle registration, and any reference number from DVLA's letters.

Write to this address

Addresses checked against GOV.UK on 17 October 2026.

How It Works

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1Pick the right addressFind the team you need below and press Write to this address. We fill in the address for you.
2Write your letterType your letter in our editor, or upload a PDF you have already written. You see the finished letter before you pay.
3We print it and post itOrder by 2.30pm on a working day and we post it the same day by Royal Mail. Choose a tracked or signed for service if you want a record that it arrived.

Which DVLA Address to Use

DVLA is in Swansea, and each team has its own postcode. SA6 7JL is for licence enquiries and complaints. SA99 1AR is for vehicle, tax and SORN enquiries. SA99 1TU is for medical enquiries.

If DVLA has written to you about a case, use the address on its letter.

When DVLA Needs a Form

Many DVLA services use a form rather than a letter, sent to the address printed on the form or given on GOV.UK. These include the D1 or D2 for licence applications, renewals, replacements and name changes, the D46P to renew at 70, the D741 to change the address on a photocard licence, the V62 for a new or replacement log book, the V890 to make a SORN by post, and the sections of your V5C log book to change your vehicle's details.

We print and post letters, so we cannot send these forms, your licence, your log book or a fee for you. Post those yourself.

How Long DVLA Takes

DVLA asks you to allow 4 weeks for documents after a postal application, and not to call during that time. Medical cases take longer, and DVLA says it will be in touch. For complaints, DVLA aims to send a full reply within 10 working days.

Complaining About DVLA

Start with the complaints team. If you are unhappy with the reply, you can ask for your complaint to go to the Head of Complaints, who also aims to reply within 10 working days. After that you can ask DVLA to refer you to an Independent Complaints Assessor, and then ask your MP to refer your complaint to the Parliamentary and Health Service Ombudsman.

Complaints about how DVLA handles your personal data go to the Information Commissioner's Office.

More Ways to Send

HMRC Postal AddressAddresses for tax questions and complaints Tracked LettersSee when your letter is delivered Recorded DeliverySigned for on delivery

Frequently Asked Questions

It depends on what you are writing about. Licence enquiries go to Drivers Customer Services, DVLA, Swansea, SA6 7JL. Vehicle, tax and SORN enquiries go to Vehicle Customer Services, DVLA, Swansea, SA99 1AR. Medical enquiries go to SA99 1TU.

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