What is the HM Passport Office postal address?

HM Passport Office, PO Box 767, Southport, PR8 9PW. Use it for passport advice, complaints and compensation claims.

Can I apply for a passport by letter?

No. Postal applications use the paper form you can pick up at a Post Office, sent to the address on the form.

How long does the Home Office take to reply to a complaint?

It aims to reply within 20 working days. HM Passport Office says it will contact you within 15 working days.

What is the Independent Examiner of Complaints?

It reviews complaints about visas and immigration, Immigration Enforcement, Border Force, HM Passport Office and the General Register Office, once you have had a final response. Contact it within 3 months.

What is the Passport Adviceline number?

0300 222 0000. It is open Monday to Friday 8am to 8pm, and at weekends and on bank holidays 9am to 5.30pm.

Home Office and Passport Office Postal Addresses

The Home Office answers post at its Direct Communications Unit in London, but passports, visas and immigration have their own routes. Find the right address below, then write your letter and we print it and post it for you by Royal Mail.

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Quick Answer

Home Office letters and complaints: SW1P 4DF
HM Passport Office: PR8 9PW
Independent Examiner of Complaints: S2 9JD
Complaint reply aim: 20 working days

Full addresses are below. Visas and immigration, Border Force and the Disclosure and Barring Service have their own complaint routes.

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Home Office and Passport Addresses

The Direct Communications Unit only answers messages directly about the Home Office. Passports and certificates go to HM Passport Office in Southport.

Home Office letters and complaints

General letters about the Home Office, and complaints that do not have their own route.

Home OfficeDirect Communications Unit2 Marsham StreetLondonSW1P 4DF

The Home Office aims to reply to complaints within 20 working days. It does not reply to letters that are abusive, illegible or already answered.

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HM Passport Office

Writing for passport advice, or making a passport complaint or compensation claim.

HM Passport OfficePO Box 767SouthportPR8 9PW

HM Passport Office says it will contact you within 15 working days of receiving a complaint. Passport applications by post use the paper form from a Post Office, sent to the address on the form.

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Certificate complaints

Complaints to the General Register Office about birth, marriage and death certificates.

Customer Services ManagerRoom C1.11General Register OfficeHM Passport OfficeTrafalgar RoadSouthportPR8 2HH

Include your reference or certificate order number. The General Register Office aims to respond within 20 days.

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Independent Examiner of Complaints

If you are still unhappy after the final response to a complaint about visas and immigration, Immigration Enforcement, Border Force, HM Passport Office or the General Register Office.

Home OfficeOffice for the Independent Examiner of ComplaintsPO Box 6147SheffieldS2 9JD

Contact the Independent Examiner within 3 months of the final response, using its complaint form, and send a copy of that response.

Addresses checked against GOV.UK on 18 October 2026.

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What the Direct Communications Unit Handles

The Home Office says it can only respond to messages directly about the Home Office. For anything else, write to the department or body that deals with it.

Visas and immigration, Immigration Enforcement, Border Force, the Disclosure and Barring Service and HM Passport Office each have their own complaints procedure. All other Home Office complaints go to the Direct Communications Unit.

What to Put in a Complaint

Say which area of the Home Office your complaint is about, and give a contact name if you have one. Say whether it is a new complaint or a follow-up, describe the problem clearly and say what you would like the Home Office to do. Include your full postal address, phone number and email address if you have one.

Passport Complaints

Start with HM Passport Office, by phone, its online enquiry form or post. Give full details of the problem, the passport holder's name and date of birth, when the application was sent and which office received it, and the barcode and passport numbers if you have them.

If you are still unhappy, ask for a review. After that you can go to the Independent Examiner of Complaints within 3 months, and then ask your MP to refer your complaint to the Public Service Ombudsman.

GOV.UK gives an online service for reporting a lost or stolen passport, and no postal address for it.

If You Are Still Unhappy

For complaints handled by the Direct Communications Unit, you can ask for your complaint to go to a more senior member of staff. After that, ask your MP to refer it to the Public Service Ombudsman.

More Ways to Send

HMRC Postal AddressAddresses for tax questions and complaints DVLA Postal AddressAddresses for licences, vehicles and complaints DWP and PIP Postal AddressAddresses for PIP, complaints and requests

Frequently Asked Questions

Direct Communications Unit, 2 Marsham Street, London, SW1P 4DF. It only answers messages directly about the Home Office.

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