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DWP and PIP Postal Addresses

DWP uses different addresses for PIP, complaints and requests for information, and some services have no postal address at all. Find the right one below, then write your letter and we print it and post it for you by Royal Mail.

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Quick Answer

PIP claims and post
Freepost DWP PIP 1
DWP complaints
WV99 2GY
Independent Case Examiner
L20 7WA
Your personal information
WV98 2EF
Universal Credit
No postal address

Full addresses are below. For a mandatory reconsideration, use the address on your decision letter.

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PIP and Disability Benefits

GOV.UK gives these addresses for PIP, Disability Living Allowance and benefit appeals. If you are replying to a letter from DWP, use the address on that letter.

PIP claims and post

Starting a PIP claim by post, and other post about PIP.

Freepost DWP PIP 1

GOV.UK says to write only this on the envelope, with no postcode or stamp. Our letters need a postcode, so we cannot post to this address, but you do not need a stamp to post it yourself.

Disability Living Allowance

Disability Living Allowance for adults born after 8 April 1948.

Department for Work & PensionsDisability Living AllowanceFreepost RUEY-BBKJ-SXJHMail Handling Site AWolverhamptonWV98 2GJ
Write to this address

Benefit appeals in England and Wales

Appealing a PIP, Universal Credit or other benefit decision to the tribunal, after a mandatory reconsideration.

HMCTS Benefit AppealsPO Box 12626HarlowCM20 9QF

Appeals by post use form SSCS1, sent with a copy of your Mandatory Reconsideration Notice within one month of that decision. You can also appeal online.

Complaints and Requests for Information

Use these addresses to complain about DWP, or to ask for information it holds.

DWP complaints

Written complaints about DWP that are not about the service you received.

DWP ComplaintsPost Handling Site BWolverhamptonWV99 2GY

Complaints about the service you received go to the team you dealt with.

Write to this address

Independent Case Examiner

If you are still unhappy after DWP's final response to your complaint.

The Independent Case ExaminerPO Box 209BootleL20 7WA

You normally need to go to the Independent Case Examiner within 6 months of DWP's final response. It does not look at benefit entitlement decisions or government policy.

Write to this address

Your personal information

Asking DWP for a copy of the personal information it holds about you.

Right of Access RequestsMail Handling Site AWolverhamptonWV98 2EF

Include your full name, address and postcode, date of birth and National Insurance number, and describe what you want and the time period. DWP says it will reply within one calendar month.

Write to this address

Freedom of Information requests

Asking DWP for information it holds that is not about you.

Freedom of Information requestsDepartment for Work and PensionsCaxton HouseTothill StreetLondonSW1H 9NAUnited Kingdom

The law gives a public body 20 working days to reply.

Write to this address

Addresses checked against GOV.UK on 17 October 2026.

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  1. 1Pick the right addressFind the team you need below and press Write to this address. We fill in the address for you.
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  3. 3We print it and post itOrder by 2.30pm on a working day and we post it the same day by Royal Mail. Choose a tracked or signed for service if you want a record that it arrived.

Universal Credit Has No Postal Address

GOV.UK gives no postal address for Universal Credit. You contact it through your online account, using your journal, or by phone on 0800 328 5644, Monday to Friday 8am to 6pm.

If you complain about Universal Credit and are still unhappy after DWP's final response, you can write to the Independent Case Examiner, listed above.

Mandatory Reconsideration by Letter

If you disagree with a benefit decision, including a PIP decision, you can ask DWP to look at it again. This is called mandatory reconsideration, and you can ask by letter. GOV.UK gives no single address: send your letter to the address on your decision letter.

It usually needs to arrive within one month of the date on your decision letter. Include the date of the decision, your name and address, date of birth and National Insurance number, and which part of the decision you think is wrong and why. Write your full name, date of birth and National Insurance number at the top of each piece of evidence.

A late request can still be accepted if there is a good reason, such as being in hospital or a bereavement. Explain why it is late.

Complaining About DWP

Complain to the team you dealt with first. DWP aims to resolve complaints within 15 working days, but says it is receiving a high number of complaints, so it may take longer. You get a final response by phone or letter.

If you are still unhappy, you can go to the Independent Case Examiner within 6 months of DWP's final response. After that, your MP can refer your complaint to the Parliamentary and Health Service Ombudsman, within 12 months of the Independent Case Examiner's final response.

More Ways to Send

HMRC Postal AddressAddresses for tax questions and complaintsDVLA Postal AddressAddresses for licences, vehicles and complaintsFreedom of Information RequestHow to ask a public body for information

Frequently Asked Questions

Freepost DWP PIP 1. GOV.UK says to write only that on the envelope, with no postcode or stamp. The PIP enquiry line is 0800 121 4433.

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