How to Complain to Property Redress
Property Redress, once called the Property Redress Scheme, looks at complaints about property agents and other property professionals that are its members. It is free. Write your complaint to the agent first, and we print it and post it for you by Royal Mail.
Not complained to the agent yet? Send your complaint by Royal Mail Tracked 24, from £8.99, so you can prove the date it arrived.
From £2.49 including printing and postage
- No printer or Post Office trip
- See the finished letter before you pay
- Order by 2.30pm for same-day posting
Quick Answer
- Complain first to
- The agent
- The agent has
- 8 weeks
- Then you have
- 12 months
- Cost
- Free
- How to complain
- Online only
The 12 months run from your last contact with the agent about the problem.
Where to Send It
Write to the agent first, at the address on its letters or its website. If it does not sort it out within 8 weeks, complain to Property Redress online.
The property agent
Your complaint to the agent, which comes first.
The address on the agent's lettersor its websiteExplain your complaint clearly and say how you want it put right, as Property Redress asks.
Write your complaint letterProperty Redress
Complaints about a member agent, once the agent has had 8 weeks.
Online complaint form onlyThe form cannot be saved part way, so allow about an hour and have your evidence ready.
A housing association
If your landlord is a housing association.
Housing Ombudsman ServiceProperty Redress cannot look at housing association complaints. They go to the Housing Ombudsman.
Read the Housing Ombudsman guideChecked against the Property Redress website on 19 October 2026.
Why Send It With PostRight
Proof It Arrived
Choose Tracked 24 and you can see when your letter was delivered, with a photo on delivery. Useful when a deadline or reply time counts from the day it arrives.
No Printer, Envelope or Stamp
Type your letter or upload a PDF on any device. We print it, put it in the envelope and post it.
Posted Today
Order by 2.30pm on a working day and we post it the same day by Royal Mail.
How It Works
- 1Complain to the agentWrite to the agent, say what went wrong and how you want it put right, and keep a copy.
- 2We print it and post itOrder by 2.30pm on a working day and we post it the same day by Royal Mail. A tracked service shows when it arrived, which helps you count the reply time.
- 3Go to Property RedressIf the agent has not sorted it out after 8 weeks, complain to Property Redress online within 12 months of your last contact.
Complain to the Agent First
Property Redress asks you to tell the agent in writing what your complaint is and how you want it put right, then allow the agent up to 8 weeks to investigate and reply.
A tracked letter shows the date it arrived, which helps you count the 8 weeks.
Time Limit
Complain to Property Redress within 12 months of your last contact with the agent about the problem.
What It Covers
Property Redress looks at whether a member agent has acted fairly and reasonably. For leaseholders, that includes communication, requests for information, repairs, access to your property, disputes and complaint handling. It cannot help with breaches of the law, service charges or how well a property is managed, and it cannot force an agent to carry out repairs.
What Happens Next
Property Redress sends a proposed decision to you and the agent, and you both have 10 working days to accept it or ask for a review. A review is only possible for an error of fact, law or administration. Once the decision is final, the agent has 10 working days to comply. If it does not, Property Redress can suspend it, and you can take the agent to court.
Other Ombudsman Guides
Frequently Asked Questions
Yes. The Property Redress Scheme now calls itself Property Redress, and its website is propertyredress.co.uk.
Send your complaint to the agent today.
Write or upload your letter, choose your service at checkout, and we print it and post it by Royal Mail.
Write Your Letter