Send a Formal Complaint Letter by Post
For UK consumers who need to escalate a complaint. Choose a template, we print and post via Royal Mail.
Choose a Template
Flight delays, refunds, faulty products & more — with UK legal citations included
Upload Your Letter
Already written your letter? Upload your PDF and we'll print and post it.
Legally Compliant
All letters cite relevant UK legislation
Tracked Courier Delivery
Tracked posting with proof of delivery
Secure & Confidential
Your data is encrypted and never shared
Ready in Minutes
Generate and send your letter today
Common Complaint Types
Select the category that best matches your complaint. Each template includes relevant UK legal citations.
Faulty Product Return
Consumer RightsAssert your rights under the Consumer Rights Act 2015 for defective goods. Demand repair, replacement, or full refund.
Retailer Refusing Refund
Consumer RightsChallenge an unfair refusal to refund. Our letters reference the relevant consumer protection legislation to strengthen your case.
Missing Delivery / Lost Parcel
Consumer RightsClaim compensation for items that never arrived or went missing in transit. Assert your rights under consumer law.
Warranty Claim Refusal
Consumer RightsEnforce manufacturer or retailer warranty obligations. Cite statutory and contractual warranty rights effectively.
Letter Before Action
LegalFormal pre-legal notice under the Civil Procedure Rules Pre-Action Protocol. Demand payment or resolution before court proceedings.
Formal Complaint Escalation
ServicesFormally escalate an unresolved complaint to senior management. Reference consumer protection regulations and ombudsman powers.
Subscription Cancellation Refusal
Consumer RightsAssert your right to cancel subscriptions and demand refunds for charges after attempted cancellation.
Incorrect Bill Dispute
ServicesChallenge incorrect charges on bills from utilities, telecoms, or financial services. Reference Ofgem, Ofcom, or FCA regulations.
Poor Service Complaint
ServicesFormally complain about substandard services under the Consumer Rights Act 2015. Demand remediation or compensation.
Flight Delay Compensation
TravelClaim compensation for delayed or cancelled flights under UK261/2004 regulations. We cite the correct legal framework automatically.
Debt Collection Dispute
FinanceChallenge unfair debt collection practices or dispute the validity of a debt. Includes CCA request and FCA CONC references.
Data Subject Access Request
PrivacyAssert your rights under UK GDPR and the Data Protection Act 2018. Request all personal data held about you.
From Complaint to Posted Letter
Our streamlined process takes just minutes. Select, personalise, review, and we handle the rest.
Select Your Dispute
Choose from 12 professionally crafted templates or upload your own pre-written letter.
Answer a Few Questions
Our guided questionnaire collects the details needed to personalise your letter with legal citations.
Review Your Letter
Preview the professionally formatted letter before choosing your delivery tier.
We Print & Post It
Pay securely via Stripe. We print and dispatch your letter via our reliable couriers with full tracking.
Why Send with PostRight?
Sending a formal complaint letter shouldn't be complicated. Here's how PostRight compares to going it alone.
Write and format the letter yourself
Professionally worded letter with UK legal citations
No proof of postage
Tracked delivery available from £6.99
Trip to the post office
Done in 5 minutes — we print and post
Hope they take it seriously
Formal legal format companies can't ignore
Frequently Asked Questions
PostRight makes it simple. Choose from 12 complaint letter templates covering common disputes — from faulty products to flight delays. Fill in your details, preview your letter, and we print and post it via Royal Mail from £1.99. Your letter will include references to the relevant UK consumer legislation.
Yes, for Signed For (£6.99) and Special Delivery (£17.99) options. Standard Second Class (£1.99) is not individually tracked. Signed For provides proof of delivery; Special Delivery guarantees next-day delivery by 1pm with up to £500 compensation.
Yes. If you've already written your letter, use the Upload Letter option — we'll print and post it for you at the same price. You can also use the Write Your Own Letter option to write your content and have PostRight format it professionally.
From £1.99 for a standard single-page letter via Second Class post. Signed For is £6.99 and Special Delivery is £17.99. Additional pages are £0.10 each. PostRight is not VAT registered — all prices shown are the total price with nothing to add.
Standard Second Class typically arrives within 2–3 working days. Signed For (2nd Class Signed For) also takes 2–3 working days but with proof of delivery. Special Delivery guarantees next working day by 1pm. Orders placed before 5pm are typically dispatched the same working day.
Choose Your Delivery Tier
Choose the delivery tier that suits your urgency and legal requirements.
Standard
First class post
- First Class post
- PDF copy via email
- Order tracking
Signed For
Signature on delivery
- Signed For delivery
- Proof of receipt
- PDF copy via email
- Order tracking
Special Delivery
Guaranteed next day
Order by 12pm GMT for same-day dispatch
- Next day guaranteed
- Signature required
- Up to £500 compensation
- PDF copy via email
- Priority tracking
Upload Your Letter
Already written your letter? Upload it here and we'll print and post it for you.
- ✓ Accepted format: PDF only
- ✓ We detect page count and colour automatically
- ✓ Choose delivery speed: Standard, Signed For, or Special Delivery
- ✓ Full tracking available on Signed For and Special Delivery
Drag & drop your PDF here
or browse to upload
Get in Touch
Have a question about your order or need help? We're here to help.
Contact Information
Email Us
info@postright.co.ukResponse Time
We aim to respond within 24 hours
Support Hours
Monday – Friday, 9am – 5pm GMT
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