# PostRight

> PostRight is a UK hybrid mail SaaS that writes, prints and posts physical letters by Royal Mail on behalf of customers. Letters start from £2.49.

PostRight helps UK consumers and businesses send formal letters without needing a printer or visiting a post office. Customers choose a template, answer a few questions, and PostRight generates a legally referenced letter, prints it, and posts it by Royal Mail. Customers can also write their own letter from scratch using the built-in editor, or upload an existing PDF or Word document for printing and posting.

## What PostRight does

- Generates AI-assisted formal letters from 19 ready-made templates

- Allows customers to write their own letter from scratch using the built-in letter editor

- Accepts customer-uploaded PDFs and Word documents for printing and posting

- Prints and posts letters via Royal Mail (Standard, Signed For, Tracked 48, Tracked 24, Special Delivery)

- Covers consumer rights, legal notices, civic letters, and personal correspondence

- Operates entirely online at postright.co.uk — no printer or post office visit required

## Letter categories

- Rights & Disputes: faulty products, refund disputes (including retailer refusing refund), missing deliveries, warranty claims, flight delay compensation, subscription cancellations, incorrect bills, poor service, debt collection, section 75 credit card claims, renters rights act eviction challenge

- Legal: letter before action, formal complaint escalation, data subject access requests (DSAR)

- Civic: noise complaint letters, write to your MP, write to the King

- Personal: write to a prisoner, letter to your future self

- Custom: write your own letter using the built-in editor, or upload your own PDF

## Notable templates

- Retailer Refusing Refund Letter: for consumers whose retailer is refusing a statutory refund under the Consumer Rights Act 2015

- Noise Complaint Letter: for residents experiencing persistent noise nuisance from neighbours or nearby properties

## Pricing

- Standard (Royal Mail 2nd class): £2.49

- Signed For: £6.99

- Tracked 48 (Royal Mail Tracked 48, 2-3 working days aim): £7.99

- Tracked 24 (Royal Mail Tracked 24, next working day aim): £8.99

- Special Delivery (next day): £18.99

- Colour printing available on all letter types; B&W extra pages £0.25/page, Colour printing £0.35/page

## Pages

- /rights-and-disputes — hub page for consumer rights and dispute letter templates

- /renters-rights-act-eviction-letter — Formally challenge an unlawful eviction notice under the Renters Rights Act 2025, citing the abolition of Section 21 no-fault evictions.

- /legal-letters — hub page for legal letter templates

- /personal-letters — hub page for personal letter templates

- /civic-letters — hub page for civic letter templates

- /complaint-letter-generator — complaint letter generator tool

- /about — Founder story — why PostRight was built, written by Joshua Coley

- /pricing — full pricing breakdown for all postage options and add-ons

- /faq — frequently asked questions about PostRight

- /blog — PostRight blog

- /contact — contact PostRight

- /debt-letters — hub page for responding to debt collection agency letters; covers Lowell Financial, Cabot Financial, Moorcroft, Intrum, PRA Group, Hoist Finance, Shire Recoveries, Azzurro Associates, Drydens, BW Legal, Wescot, and Link Financial. Each sub-page provides the DCA's legal name, FCA reference, registered address, associated companies, common scenarios, and your statutory rights under the Consumer Credit Act 1974, Law of Property Act 1925, and FCA CONC rules.

- /debt-letters/lowell — Lowell Financial Ltd (FRN 730175). Debt buyer based in Leeds. Associated with Lowell Portfolio I Ltd (debt purchaser) and Overdales Legal Limited (in-house litigation, formerly Lowell Solicitors).

- /debt-letters/cabot — Cabot Financial (Europe) Limited (FRN 743525). Debt buyer based in Kings Hill, Kent. Part of Encore Capital Group. Associated with Mortimer Clarke Solicitors (in-house litigation).

- /debt-letters/moorcroft — Moorcroft Debt Recovery. One of the UK's oldest debt collection agencies.

- /debt-letters/intrum — Intrum UK Finance Limited. Pan-European credit management company.

- /debt-letters/pra-group — PRA Group (UK) Limited. US-headquartered debt buyer operating in the UK.

- /debt-letters/hoist-finance — Hoist Finance UK. Swedish-headquartered debt buyer with UK operations.

- /debt-letters/shire-recoveries — Shire Recoveries Ltd. UK debt collection agency.

- /debt-letters/azzurro-associates — Azzurro Associates Ltd. UK debt collection agency.

- /debt-letters/drydens — Drydens Fairfax Solicitors. Debt collection law firm.

- /debt-letters/bw-legal — BW Legal Services Limited. High-volume debt collection law firm.

- /debt-letters/wescot — Wescot Credit Services Limited. UK debt collection agency.

- /debt-letters/link-financial — Link Financial Outsourcing Limited. Specialist debt purchaser and servicer.

- /eviction-letters — hub page for responding to eviction notices in England under the Renters Rights Act 2025 and Housing Act 1988. Covers Section 21 transitional notices, Section 8 grounds, and retaliatory eviction. Each sub-page provides the legal basis, your rights, common scenarios, and letter characteristics.

- /eviction-letters/section-21 — Section 21 Notice Response Letter. Section 21 was abolished on 1 May 2026 by the Renters Rights Act 2025. Covers transitional notices served before that date (must reach court by 31 July 2026) and procedural defects (missing Gas Safety Certificate, EPC, How to Rent guide, unprotected deposit).

- /eviction-letters/section-8 — Section 8 Notice Response Letter. Now the only route for possession in England since Section 21 was abolished. Covers mandatory grounds (Ground 8 rent arrears, Ground 1A landlord selling, Ground 1 landlord moving in, Ground 7A serious anti-social behaviour) and discretionary grounds (Ground 10, 11, 14). Must be on Form 3A.

- /eviction-letters/retaliatory-eviction — Retaliatory Eviction Response Letter. Covers eviction notices served after a tenant complained about disrepair or housing conditions, protected under the Deregulation Act 2015 and Renters Rights Act 2025.

- /eviction-letters/section-8-ground-8 — Section 8 Ground 8 Response Letter. Mandatory ground for possession based on three or more months' rent arrears (or 13 weeks for weekly/fortnightly rent). Covers threshold disputes and deposit protection requirements.

- /eviction-letters/section-8-ground-1a — Section 8 Ground 1A Response Letter. Mandatory ground where the landlord intends to sell the property. Introduced by the Renters Rights Act 2025. Covers qualifying conditions and notice period requirements.

- /eviction-letters/section-8-ground-1 — Section 8 Ground 1 Response Letter. Mandatory ground where the landlord or a family member intends to move into the property. Covers qualifying conditions and the landlord's evidential obligations.

- /eviction-letters/section-8-ground-14 — Section 8 Ground 14 Response Letter. Discretionary ground for anti-social behaviour or nuisance. Covers the reasonableness test and the tenant's right to dispute the alleged behaviour.

- /eviction-letters/section-8-ground-7a — Section 8 Ground 7A Response Letter. Mandatory ground for serious anti-social behaviour resulting in a criminal conviction or closure order. Covers the strict evidential threshold and immediate notice period.

- /eviction-letters/section-8-grounds-10-11 — Section 8 Grounds 10 and 11 Response Letter. Discretionary grounds for some rent arrears (Ground 10) and persistent late payment (Ground 11). Covers the reasonableness test and the tenant's payment history defence.

- /section-75-letters — hub page for Section 75 of the Consumer Credit Act 1974 claim letters. Covers claims against credit card providers who are jointly and severally liable for retailer breaches of contract or misrepresentation on purchases between £100 and £30,000.

- /section-75-letters/retailer-in-administration — Section 75 claim letter for when a retailer has gone into administration. Covers undelivered goods, unused gift cards and vouchers, and pre-paid services. Credit card provider is jointly liable regardless of the administration process.

- /section-75-letters/retailer-refusing-refund — Section 75 claim letter for when a retailer is refusing a refund on a faulty product, service not provided to standard, or goods not as described. Covers Consumer Rights Act 2015 standards and card-provider deflections to ignore.

- /section-75-letters/misrepresentation-by-seller — Section 75 claim letter for purchases where the seller made a false statement of fact that induced the purchase. Covers both fraudulent and innocent misrepresentation under the Misrepresentation Act 1967.

- /section-75-letters/service-not-provided — Section 75 claim letter for services paid for by credit card that were never delivered or not provided with reasonable care and skill under the Consumer Rights Act 2015.

- /refusing-refund-letter — Standalone template page for consumers whose retailer is refusing a statutory refund under the Consumer Rights Act 2015. Covers the 30-day short-term right to reject, the final right to reject after a failed repair, and the retailer's obligation to refund rather than issue a credit note.

- /flight-delay-letters — Hub page for UK flight delay and cancellation compensation letter templates under EC Regulation 261/2004 (retained in UK law as UK261). Covers delays of 3+ hours, cancellations, and denied boarding for flights departing UK airports or arriving on UK/EU carriers. Each sub-page provides the airline's legal name, registered address, IATA/ICAO codes, your rights under UK261, common scenarios, and escalation routes to the CAA and ADR schemes.

- /flight-delay-letters/ryanair — Ryanair DAC flight delay compensation letter. Ryanair is the UK's busiest low-cost carrier by passenger volume. Covers UK261 compensation tiers (£220/£350/£520), Ryanair's extraordinary circumstances defence, and escalation to CEDR or the CAA.

- /flight-delay-letters/easyjet — easyJet UK Limited flight delay compensation letter. easyJet is a major UK low-cost carrier headquartered in Luton. Covers UK261 compensation, easyJet's voucher deflection tactics, and escalation to CEDR or the CAA.

- /flight-delay-letters/british-airways — British Airways Plc flight delay compensation letter. British Airways is the UK's flag carrier, part of International Airlines Group. Covers UK261 compensation, BA's extraordinary circumstances claims, and escalation to CEDR or the CAA.

- /flight-delay-letters/jet2 — Jet2.com Limited flight delay compensation letter. Jet2 is a UK leisure airline and package holiday operator headquartered in Leeds. Covers UK261 compensation and escalation to CEDR or the CAA.

- /flight-delay-letters/wizz-air — Wizz Air UK Ltd flight delay compensation letter. Wizz Air is a Hungarian ultra-low-cost carrier with a UK AOC. Covers UK261 compensation and escalation to CEDR or the CAA.

- /flight-delay-letters/tui — TUI Airways Limited flight delay compensation letter. TUI is a UK leisure airline and package holiday operator. Covers UK261 compensation and escalation to CEDR or the CAA.

- /flight-delay-letters/virgin-atlantic — Virgin Atlantic Airways Limited flight delay compensation letter. Virgin Atlantic is a UK long-haul carrier headquartered in Crawley. Covers UK261 compensation and escalation to CEDR or the CAA.

- /flight-delay-letters/emirates — Emirates (UK operations) flight delay compensation letter. Emirates is a Dubai-based carrier operating into UK airports. Covers UK261 rights on UK-departing flights and escalation to CEDR or the CAA.

- /flight-delay-letters/klm — KLM Royal Dutch Airlines (UK operations) flight delay compensation letter. KLM is a Dutch carrier and Air France-KLM group member operating into UK airports. Covers UK261 rights and escalation to CEDR or the CAA.

- /flight-delay-letters/lufthansa — Deutsche Lufthansa AG (UK operations) flight delay compensation letter. Lufthansa is a German flag carrier operating into UK airports. Covers UK261 rights and escalation to CEDR or the CAA.

- /flight-delay-letters/aer-lingus — Aer Lingus Limited flight delay compensation letter. Aer Lingus is an Irish carrier and IAG group member operating into UK airports. Covers UK261 rights and escalation to CEDR or the CAA.

- /flight-delay-letters/qatar-airways — Qatar Airways Q.C.S.C. (UK operations) flight delay compensation letter. Qatar Airways is a Qatari state carrier operating into UK airports. Covers UK261 rights on UK-departing flights and escalation to CEDR or the CAA.

- /incorrect-bill-letters — Hub page for incorrect billing dispute letter templates covering UK energy, telecoms, and water providers. Each sub-page provides the provider's legal name, registered address, regulator, common billing errors, your statutory rights, and escalation routes to the relevant ombudsman.

- /incorrect-bill-letters/octopus-energy — Octopus Energy Limited incorrect bill dispute letter. Octopus Energy is a UK energy supplier regulated by Ofgem. Covers smart meter billing errors, estimated reads, direct debit disputes, and escalation to the Energy Ombudsman.

- /incorrect-bill-letters/british-gas — British Gas Trading Limited incorrect bill dispute letter. British Gas is the UK's largest domestic energy supplier, part of Centrica plc. Covers billing errors, estimated reads, direct debit disputes, and escalation to the Energy Ombudsman.

- /incorrect-bill-letters/eon-next — E.ON Next Energy Limited incorrect bill dispute letter. E.ON Next is the retail arm of E.ON UK, regulated by Ofgem. Covers billing errors, smart meter issues, and escalation to the Energy Ombudsman.

- /incorrect-bill-letters/ovo-energy — OVO Energy Limited incorrect bill dispute letter. OVO Energy is a UK energy supplier that acquired SSE's retail business. Covers billing errors, estimated reads, and escalation to the Energy Ombudsman.

- /incorrect-bill-letters/bt-ee — BT Group / EE incorrect bill dispute letter. BT and EE are part of BT Group plc, regulated by Ofcom. Covers broadband and mobile billing errors, mid-contract price rises, and escalation to CISAS or the Communications Ombudsman.

- /incorrect-bill-letters/virgin-media-o2 — Virgin Media O2 incorrect bill dispute letter. Virgin Media O2 is a joint venture between Liberty Global and Telefónica, regulated by Ofcom. Covers broadband and mobile billing errors, mid-contract price rises, and escalation to CISAS or the Communications Ombudsman.

- /incorrect-bill-letters/sky — Sky UK Limited incorrect bill dispute letter. Sky is a UK broadband, TV, and mobile provider, part of Comcast Corporation, regulated by Ofcom. Covers billing errors, mid-contract price rises, and escalation to CISAS or the Communications Ombudsman.

- /incorrect-bill-letters/vodafonethree — Vodafone UK / Three UK incorrect bill dispute letter. Covers billing errors from Vodafone Limited and Hutchison 3G UK Limited (Three), both regulated by Ofcom. Covers mid-contract price rises and escalation to CISAS or the Communications Ombudsman.

- /incorrect-bill-letters/thames-water — Thames Water Utilities Limited incorrect bill dispute letter. Thames Water is the UK's largest water and wastewater company, regulated by Ofwat. Covers metered billing errors, estimated reads, and escalation to the Consumer Council for Water (CCW) and WATRS.

- /incorrect-bill-letters/severn-trent — Severn Trent Water Limited incorrect bill dispute letter. Severn Trent serves 4.6 million customers across the Midlands and mid-Wales (including Hafren Dyfrdwy Cyfyngedig). Regulated by Ofwat. Covers metered billing errors and escalation to CCW and WATRS.

- /incorrect-bill-letters/united-utilities — United Utilities Water Limited incorrect bill dispute letter. United Utilities serves 7 million customers across the North West of England, regulated by Ofwat. Covers metered billing errors and escalation to CCW and WATRS.

- /incorrect-bill-letters/anglian-water — Anglian Water Services Limited incorrect bill dispute letter. Anglian Water serves 7 million customers across the East of England and Lincolnshire, regulated by Ofwat. Covers metered billing errors and escalation to CCW and WATRS.

## Company

- Company: PostRight Ltd

- Registered in England and Wales

- Address: 3rd Floor, 86-90 Paul Street, London, EC2A 4NE

- Email: info@postright.co.uk

- Website: https://postright.co.uk