PostRight - Professional Complaint Letters

Section 75 Credit Card Claim

When to Use This Letter

Section 75 of the Consumer Credit Act 1974 makes your credit card provider jointly liable with the retailer if a purchase between £100 and £30,000 goes wrong. This means you can claim a refund directly from your card issuer if the retailer has gone bust, refused to refund you, or failed to deliver goods or services. This letter formally invokes your Section 75 rights and requests a chargeback or refund from your credit card provider.

What You'll Need

  • Your credit card provider's name and address
  • Your credit card account number (last four digits is sufficient)
  • The name of the retailer and the transaction date
  • The amount paid by credit card
  • A description of what went wrong and evidence of your claim against the retailer

How It Works

  1. 1Answer a few simple questions about your situation
  2. 2We generate a professional letter using your answers
  3. 3Your letter is printed and posted via Royal Mail — from just £1.99

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Related Templates

Retailer Refusing RefundChallenge an unfair refusal to refund.Faulty Product ComplaintAssert your rights for defective goods.Letter Before ActionFormal pre-legal notice before court proceedings.Formal Complaint LetterEscalate an unresolved complaint to senior management.